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Frequently asked


  • How long does shipping take?
    We ship orders within 24 - 48 hours via Australia Post Estimates delivery time Australia Metropolitan Areas: 2 - 4 days Australia Regional Areas: 4 - 7 days International: 2 - 3 weeks
  • What happens if my item is lost or damaged?
    If your order is lost or damaged in transit, contact us within 7 days of receipt of the goods, supply your order number and we'll see what we can do to get your goods to you as soon as possible.
  • Can I contribute stories or images to be published in the magazine?
    We welcome your stories and images. Send us an email with a short explanation of what you have on offer, and we'll get back to you. Who knows, you may have that certain je ne sais quoi. email:
  • I want to go on a tour but I travel solo?
    Travelling solo is not a problem, we endeavour to accommodate the needs of the guests who want to join us on our tours. If for any reason, we are not able to do so, we'll advise you as soon as possible. Feel free to email us for more information -
  • Can I book my own international flights?
    Yes, most of our tours exclude the international flights to and from the country we visit. Internal transport included in the tour price. We meet at a dedicated spot as per the tour itinerary, then the fun begins.
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